Terms of Service

By accessing, browsing, or using the Versotis platform ("Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, please do not use our Service.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Versotis Company Limited ("Company," "we," "us," or "our") regarding your use of our enterprise chat management platform and related services.

Versotis provides an enterprise-grade chat management platform that enables businesses to manage customer communications across multiple channels including:

• WhatsApp Business
• Facebook Messenger
• LINE Official Accounts
• Telegram Business
• Instagram Direct Messages
• Web chat widgets
• Other integrated communication platforms

Our platform includes features such as automated responses, conversation routing, analytics, team collaboration tools, and API integrations.

3.1 Eligibility Requirements

To use our Service, you must:

• Be at least 18 years of age or the legal age of majority in your jurisdiction
• Be authorized to enter into binding contracts
• Be using the Service for legitimate business purposes
• Have the legal authority to bind your organization to these Terms
• Not be located in a country subject to U.S. government embargo or designated as a "terrorist supporting" country

3.2 Account Registration

When creating an account, you agree to:

• Provide accurate, complete, and current information
• Maintain and promptly update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

4.1 Permitted Uses

You may use our Service to:

• Manage legitimate business communications with customers
• Provide customer support and assistance
• Send marketing communications with proper consent
• Automate responses within legal and ethical boundaries
• Analyze communication patterns for business improvement

4.2 Prohibited Uses

You agree not to use our Service to:

• Send spam, unsolicited messages, or illegal content
• Violate any applicable laws, regulations, or third-party rights
• Transmit malware, viruses, or other harmful code
• Harass, abuse, or harm other users or individuals
• Impersonate others or provide false information
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service or its infrastructure
• Collect personal information without proper consent
• Use the Service for competitive intelligence or to develop competing products
• Reverse engineer, decompile, or disassemble our software

5.1 Data Controller Responsibilities

When using our Service, you act as the data controller for customer personal data. You are responsible for:

• Obtaining necessary consents from your customers
• Complying with applicable data protection laws (GDPR, PDPA, etc.)
• Providing appropriate privacy notices to your customers
• Handling data subject requests (access, deletion, etc.)
• Ensuring lawful basis for data processing

5.2 Data Processing Agreement

We act as a data processor for customer data you process through our platform. Our data processing practices are governed by our Data Processing Agreement (DPA), which forms part of these Terms. We commit to:

• Process data only according to your instructions
• Implement appropriate security measures
• Assist with data subject requests when technically feasible
• Notify you of any data breaches affecting your data
• Delete or return data upon termination

6.1 Our Intellectual Property

The Service, including all software, designs, text, graphics, interfaces, and other materials, is owned by Versotis and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service during your subscription period.

6.2 Your Content

You retain ownership of all content you submit through our Service ("Your Content"). By using our Service, you grant us a limited license to process, store, and transmit Your Content solely to provide the Service. You represent that you have all necessary rights to grant this license.

6.3 Feedback

Any feedback, suggestions, or ideas you provide about our Service become our property and may be used without compensation or attribution.

7.1 Subscription Plans

Our Service is provided on a subscription basis with various plans available. Subscription details, including features, usage limits, and pricing, are specified in your account dashboard and order confirmation.

7.2 Payment Terms

• Fees are charged in advance for each billing cycle
• All fees are non-refundable unless otherwise specified
• You authorize automatic billing for recurring subscriptions
• Price changes require 30 days advance notice
• Overdue accounts may result in service suspension

7.3 Free Trials and Promotions

Free trials and promotional offers are subject to specific terms and conditions. We reserve the right to modify or cancel promotions at any time.

8.1 Availability

We strive to maintain 99.9% uptime for our core platform functionality, excluding scheduled maintenance windows. We provide real-time status updates at status.www.versotis.com.

8.2 Support

• Technical support is available during business hours
• Emergency support for critical issues is available 24/7 for enterprise plans
• Support is provided via email, chat, and knowledge base
• Response times vary by subscription plan and issue severity

8.3 Maintenance

We may perform scheduled maintenance with advance notice. Emergency maintenance may be performed without notice when necessary for security or stability.

9.1 Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL VERSOTIS BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, DATA, USE, OR OTHER ECONOMIC ADVANTAGE
• SERVICE INTERRUPTIONS OR SECURITY BREACHES
• THIRD-PARTY CONDUCT OR CONTENT

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

You agree to indemnify, defend, and hold harmless Versotis, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of a third party
• Your Content or customer data processed through the Service
• Your non-compliance with applicable laws

11.1 Termination by You

You may terminate your account at any time by following the cancellation process in your account settings. Termination takes effect at the end of your current billing period.

11.2 Termination by Us

We may suspend or terminate your access to the Service:

• For violation of these Terms
• For non-payment of fees
• For suspected fraudulent or illegal activity
• If required by law or regulation
• Upon 30 days notice for any reason

11.3 Effect of Termination

Upon termination:

• Your access to the Service will cease
• We will delete your data according to our retention policy
• You may request data export before termination
• Accrued payment obligations remain due
• Provisions that should survive termination will remain in effect

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction where Versotis is incorporated, without regard to conflict of law principles.

12.2 Dispute Resolution

Any disputes arising from these Terms will be resolved through binding arbitration, except for injunctive relief which may be sought in court. You waive any right to class action proceedings.

13.1 Modifications

We may modify these Terms at any time by posting the updated version on our website. Material changes will be communicated with 30 days advance notice.

13.2 Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will continue in full force and effect.

13.3 Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements, constitute the entire agreement between you and Versotis regarding the Service.

13.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

If you have questions about these Terms of Service, please contact us: